Are you getting your money’s worth with your current strata management provider?

Get your strata health check score in 2 minutes and find out

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Service level clarity
Get clarity on how well you are being serviced and whether your current provider is meeting their obligations for strata management services.

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Improve your strata living
We’ll provide resources as well as product and service recommendations based on your strata health score to help improve your strata living experience.

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Compare your strata services
See how your strata management and strata living experience compares against over 200,000 customers that PICA Group services.

This strata health check gives you an indication of how well your current strata management provider is doing, and whether they are meeting their obligations based on the guaranteed services we offer to over 200,000 customers.

We measure key areas such as your strata experience, your strata’s security and safety, your provider’s service and level of support, and more.

Once you’re done with the strata health check we'll provide you with an overall strata health score and share your results via email. The result takes into account your answers from all the key areas measured.

Enter your details below so we can share your health check score and helpful resources.

Name*

Email address*

Mobile number*

Are you an existing PICA Group customer?*

Yes
No

Are you a property owner or committee member?*

Property owner
Committee Member

As a committee member, how experienced are you with strata matters?*

As a property owner, how experienced are you with strata matters?*

Your strata experience
(Section 1/5 - Answer all 3 questions to proceed to the next section)

Considering the relationship you have with your strata manager, branch and support staff, please select a response that best describes your situation and experience.

1. Do they have the relevant knowledge and expertise to effectively manage your property type?*

Yes
Unsure
No

2. Based on your personal experience, how likely are you to recommend your strata manager or provider to another property owner?*

Likely
Unsure
Unlikely

3. How often does your strata manager go above and beyond to provide you with guidance on matters in addition to management contract obligations?*

Often
Sometimes
Rarely

Your strata's safety and security
(Section 2/5 - Answer all 3 questions to proceed to the next section)

Considering the safety and security of your strata property, please select a response that best describes your situation and experience.

1. Are there safety measures implemented at your strata property to prevent claims for injuries, incidents or hazards?*

Yes
Unsure
No

2. How confident are you that your strata property data (e.g. records, funds) & personal data (contact information) is being stored securely?*

Confident
Unsure
Not confident

3. How confident are you that the recommended suppliers and contractors have the qualifications & credibility to do the job right first time round*

Confident
Unsure
Not confident

Your strata provider's services
(Section 3/5 - Answer all 4 questions to proceed to the next section)

Think about the level of satisfaction you receive from your current strata management provider. Please select a response that best describes your situation and experience.

1. How would you rate your current strata provider's responsiveness to your requests?*

Good
Unsure
Poor

2. Have they been able to deliver a reliable and consistent service via multiple communication channels to support you in times of need?*

Yes
Unsure
No

3. Do they have a good task management workflow process to seamlessly fulfil requests?*

Yes
Unsure
No

4. Are issues and complaints raised resolved promptly & easily?*

Yes
Unsure
No

Your strata provider's support
(Section 4/5 - Answer all 3 questions to proceed to the next section)

Think about the level of support you receive from your current strata management provider. Please select a response that best describes your situation and experience.

1. How proactive are they in sharing strata information and resources to you?*

Often
Sometimes
Rarely

2. Do they provide emergency repairs & maintenance after-hours support?*

Yes
Unsure
No

3. Do you find that the systems and technology for managing your property helps you to complete tasks easier?*

Yes
Unsure
No

Strata provider's value add products
(Section 5/5 - Answer all 3 questions to complete)

Think about the extra value-add services your current strata management provider offers. Please select a response that best describes your situation and experience.

1. Are you being offered cost saving solutions for your property? E.g. saving on energy bills*

Yes
Unsure
No

2. Do they offer a range of additional services beyond strata management? E.g. by-laws & legal services, debt collection or facilities management?*

Yes
Unsure
No

3. Do they offer exclusive partnership deals and promotions?*

Yes
Unsure
No

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Almost done!

Thank you for answering all the strata health check questions. Please ensure you are happy with your answers and click "Submit" below to finish.

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Score

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Experience score

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Safety and security score

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Services score

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Support score

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Value add score

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Source

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Medium

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Name

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Get a free strata management health check today

Are you getting your money’s worth with your current strata management provider?

Get your strata health check score in 2 minutes and find out

Your strata experience (Section 1/5 - Answer all 3 questions to proceed to the next section)

Your strata's safety and security (Section 2/5 - Answer all 3 questions to proceed to the next section)

Your strata provider's services (Section 3/5 - Answer all 4 questions to proceed to the next section)

Your strata provider's support (Section 4/5 - Answer all 3 questions to proceed to the next section)

Strata provider's value add products (Section 5/5 - Answer all 3 questions to complete)

Almost done!

Your strata experience
(Section 1/5 - Answer all 3 questions to proceed to the next section)

Your strata's safety and security
(Section 2/5 - Answer all 3 questions to proceed to the next section)

Your strata provider's services
(Section 3/5 - Answer all 4 questions to proceed to the next section)

Your strata provider's support
(Section 4/5 - Answer all 3 questions to proceed to the next section)

Strata provider's value add products
(Section 5/5 - Answer all 3 questions to complete)