Facilities management

Facilities management

Enhance your community living experience with specialised facilities management tailored to your property

Building Facilities Management Solutions (BFMS) is a close-knit team. They are passionate about what they do and care for the properties they manage. With years of hands-on knowledge and experience. With years of hands-on knowledge and experience, our managers can help improve efficiency, potentially reduce operating costs and risks, and enhance your property’s community living potential.

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A professional team that cares

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Best practice management techniques

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Full-time and part-time building management services

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Wide network of contractor relationships

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How our facilities management services work

Through proactive facilities management, you’ll be able to identify maintenance and safety issues before they have a chance to escalate. We pride ourselves on our ability to save strata committees and owners money through preventative measures, expertise and care.

Building condition reports

We can undertake a thorough assessment of your strata property’s common areas, identify the property’s overall condition, and recommend how to rectify structural defects, maintain optimal equipment performance, and address any safety issues.

Project coordination

Our project coordinators can provide an end-to-end project coordination service or any part of the process on a pay-as-you-go basis. They specialise in the three most important aspects of project coordination — project initiation, works coordination and communication.

Onsite facilities management (full-time and part-time management)

Our onsite facilities management specialists can work hand in hand with strata managers and owners corporations to deliver a range of common property management and maintenance services, and can be customised to suit your unique needs.

Additional services our facilities management team provide:

  • Communicating with all relevant parties and stakeholders during project works
  • Managing booking systems for onsite facilities such as tennis courts and entertainment areas
  • Providing a central location for information distribution, taking the onus off you and your committee
  • Implementing building care plans to reduce risk and prevent liability
  • Managing the asset register
  • Managing residents when moving in or out
  • Informing you of changes to laws and regulations
  • Identifying breaches of by-laws and escalating appropriately

What’s included

When you choose PICA Group to manage your strata property, you have access to an extensive range of additional services:

Community Health and Safety

Health and safety guidance

Community Health & Safety – We help you manage the day-to-day risks associated with the health and safety of people entering your strata property and report injuries, incidents, and hazards on your common property to fulfil your duty of care.


Service provider network

CommunitySelect – Based on customer feedback and hands-on experience we have more than 2,500 listed contractors on CommunitySelect. All contractor certificates and insurances are thoroughly checked for competency, insurance and compliance for your peace of mind.


Strata insurance

CommunitySure – A quality insurance provider in the market. Protect your common property with this comprehensive cover. Available exclusively via select brokers (BCB, BAC, Honan, and Whitbread) to properties managed by PICA Group and backed by QBE and CHU, one of Australia’s largest strata insurers.


Utility assessment

CommunityUtilities – Have you reviewed your strata properties energy provider recently? Reach out to our CommunityUtilities team to see if they can provide you with savings (This service is only available in NSW).

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Further privileges

PICA Group privilege – Access a range of competitive discounts and exclusive deals for PICA Group customers on a variety of products and services, including by-law and building rule drafting and insurance cover.

PICA Group and BFMS difference

At BFMS, we have been providing industry-leading onsite full-time and part-time building management services for 20 years. This includes proactive and preventative maintenance, upgrades, building life-cycle analysis, works forecasting and contractor management. BFMS’ facilities management services are second to none, having achieved a 99% customer retention during our existence in market.

BFMS is a part of the PICA Group family, which has been enhancing community living since 1948. We offer a comprehensive range of services from strata and facilities management to debt recovery, legal and developer services across New South Wales.

Tick icon A professional team that cares

As the eyes and ears of your building, we maintain a respectful person-centric approach where we match the right manager and team to your property – with the support of area managers, relief managers, and an operations team.

Tick icon Best practice management techniques

We proactively observe industry best practices such as preventative maintenance by identifying issues before they have the chance to become serious and expensive.

Tick icon Full-time and part-time building management services

Our facilities management services can be tailored for both your immediate and long-term building care plans and can provide 24/7 emergency maintenance support for common property maintenance issues.

Tick icon Wide network of contractor relationships

Our contractors are held accountable to a high standard. Through CommunitySelect, we engage and manage them with your property’s best interests at heart and oversee tender processes to provide competitive options for everything from cleaners to plumbers.

Get a free tailored facilities management quote

No two strata properties are alike, and each has its individual needs. At PICA Group and BFMS, we provide tailored quotes that take into account your particular circumstances and the degree of facilities management you require.

If you are interested in getting a building and facilities management quote, simply fill out the form, and we’ll be in touch soon.

Please note: these services are currently only available in New South Wales.

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